Economy Energy
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Absolutely terrible company
Absolutely terrible company. After moving to a new property and switching to another supplier, I called to ask for final gas and electricity bills. I am still waiting 3 months later, because all I've been sent are threatening demand letters and texts for incorrect amounts of money. I cannot discuss the issue via web chat because they don't recognise me as the account holder, I've spoken to customer services several times and I've used their contact form on the website (and got no reply) - and STILL no final bills! I even asked to be put through to their complaints department, but when I spoke to them I was told that I was unable to open a complaint with the complaints team!!! So ridiculous. I have had to email asking to open a formal complaint in the hope that they'll listen. Appalling company - I advise everyone to steer clear. In response to their reply below - I've tried using webchat and was told they were unable to help. So the"helpful" comment below is insulting and a complete lie.