Sküma Water
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Appalling customer service and poor product.
Purchased one of these from amazon and set it up with no issues. after a week of use the unit stopped working. Started a return through amazon and was sent an Evri drop off QR code. Took it to the shop - code didn't work so contacted Skuma who said they do not use Evri for returns, instead they use DPD (so why was I sent an Evri QR Code). Skuma said they would send me a DPD return code, which they never did. After back and forth and several stalling emails from Skuma, I had to initiate a refund through amazon's guarantee claims. amazon instructed me to send the unit back directly to Skuma (which cost me £20). Today I looked at the tracking and Yodel says that "Delivery attempted we will reschedule" and so i contacted Yodel who said "the parcel was refused at the property" so Skuma is refusing to accept a return. This company is shocking. We will be re-conatcting amazon to try to sort this out as Skuma do nothing.