ULTA chat bot is useless. Don’t order online.
I usually buy from Ulta’s brick and mortar locations but I recently had to place an order online. I updated my home address before order because I hadn’t used the app in a long time. My order was split into two shipments and the first delivery went to my old address. Ulta chatbot offered no solution but promised to update the second shipment so it would come to the right place. My order issue was never elevated to a human customer service agent. Long story short, the second shipment was also sent to the old address. Ulta chatbot couldn’t even confirm that it currently has my new address on file. It suggested I go into the store to make that change. Why let customers change the address in the app if it doesn’t actually update the account?
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