Suraj Banyal

Jan 3, 2025

Pathetic Communication and not accountable to customers

I bought a mattress in July 2024 and have communicated with the Flo Mattress escalation team since August 2024. The process is still ongoing, and there has been no resolution. I wanted to replace my mattress, which I could not do, and their replacement period of 100 days is already done. My wife was lured in with some vouchers, which she rated high on their website. This is another wrong thing to do, which I unfortunately could not reverse. The funny thing is the voucher has not yet been shared after the review. People can take a chance with them and get lucky that their product is fine. If, unfortunately, there is any issue with your product, it will not be resolved soon.