Southwest Airlines
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I will never book with southwest again
I will never book with southwest again. Today i showed up at ft lauderdale airport to catch a flight to buffalo ny. The airport in buffalo was closed due to a power outage. Which meant i had to catch a different flight however while in line to book this other flight the person before was allowed to stand at the ticket counter and argue with the attendant for over an hour. Meanwhile im watching all the other flights become sold out online. So now when its my turn they say tomorrow will be the earliest they can fly me back home. Meanwhile my fiance and i are stranded in a unfamiliar city with no luggage because they sent my bags to baltimore. They offered no compensation for the situation. As this issue is causing me to miss 2 shifts at work. We have nowhere to stay no where to get there ...they basically told us sorry but u have to figure this out on your own. We dont have a peice of clothing...a tooth brush and nowhere to sleep. This is beyond inconvenient it is in humane. They have completely ruin my experience. Might i add they knew that buffalo ny was experiencing high wind and the power outage and did not contact me what so ever. This airline has cost me a grave amount of money due to the lack of communication with thier customer and that is not right