Hey!Broadband
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Cowboys
The broadband speed is good, but that is where the positivity ends. These guys are cowboys. It feels like everything is done on the cheap. Everything else outside the service itself is horrific. Let's begin with customer service. It is an out-of-country department. Each time I call, it is the most unprofessional environment I have ever had the displeasure of encountering. The call centre has clearly never heard of noise-cancelling headsets or software. You cannot hear yourself think with the laughing and shouting in the background. Let's move on to the technical capabilities of HeyBroadband... or lack thereof. I have their 'Superpods' as part of my setup. These were incorrectly provisioned by their engineer on day one and took approximately two years to actually sort out. Even then, whatever HB did, my home security cameras stopped working properly, and WiFi calling stopped working. Eventually, WiFi calling got fixed - although it didn't. And in 'not fixing' WiFi calling, the changes the 'Senior' support team had made to my router then caused knock-on effects elsewhere. Cowboy operation, run by cowboys with a customer service contact centre that appears to be located in the Wild West.