SES Water
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Totally Incompetent Water Company
Further Update 18 09 24 I have received another shocking bill from SES asking for even more money £70 per month for five months this time: £350. This is after I have payed £490 and received a credit of £40 which totals £530, surely this amount is enough to: 1. Pay off x5 missed payments of £25.16 due to SES cancelling my Direct Debit. 2. A water leak which was for only x1 month. 3. Continued payments up to Sept this year 2024. £490 (already paid)+£350 (to pay) = £840 My bill used to be £301.92 per year approximately, how come it has jumped to £840 There seems to be something seriously wrong with the calculations. Also the water is so chalky, it leaves a film of white powder on everything and ruins the bathroom fittings. I live in a small house we don't use a lot of water. It seems Pennon acquired SES water last year, they are the owners of South West Water, one of the UK utility firms fined for illegal sewage dumping in the previous year. It's all gone down hill since they took over and they are trying to scam customers out of money. ------------------------------------------------------------ New update 26/04/24 16:30 pm, got through to someone at SES, they have no record of the SES person that came to check for a leak 23 04 24 and took a meter reading. They will now send another person on the 1st of May to take a reading and then another on the 16th of May to take another reading so they can be sure I am not using water the equivalent of 8 people living in my house. The reading they took this week and the other in March will not suffice for some reason, I'd like to know why, however the person on the call had some bizarre round the houses answer that made no sense, if fact many of the people I speak to at SES make non sense, what training are they given??? What on earth is going on with this company, they have no record of things and staff do not seem to know how to answer questions. Latest update 26/04/24 SES came round to check the water meter and they have made a mistake. I am not currently using x8 peoples worth of water a day. I have tried to call them and get asked a selection to be put through to and it says lines are busy and it cuts me off line goes dead. This company is a joke. Please SES can you update my bill as I cannot get through to you!!!!!! Summary: 1. Staff are blaming customers for not paying their direct debits and saying you need to renew your direct debit? When in fact it’s a clerical error on their part. 2. The water bill has clerical errors saying the next payment is £0.00 and will come out in the year 2999. 3. The complaints email address is bouncing back 4. The phone lines are down today 5. It takes ages to speak to anyone and you are sent all round the houses 6. There are serious admin and technical issues going on at SES how can we trust that our bills are correct. I received a shocking bill this month which I am discussing with the team for an outstanding balance of £654.54.82. The SES team are arranging for me to see if there is a leak(which will take 5 weeks) as this jump seems massive compared to what it was. It was also brought to my attention when I called SES that I have missed payments and that it was up to me to renew my direct debits payments and that I should have kept an eye on things. I have checked my last bill from the 5th of Sept 2023 and it said the next amount to be taken out was £0.00 and on closer inspection it says the next payment will come out in the year 2999? I was made to feel stupid and that it's all my fault by the SES team, when in fact it is a clerical error. A direct debit should be automatic? Why did I not receive anything to tell me I needed to make further payments until now? I have paid part of the outstanding amount today (£200), however it's all very confusing and it seems it's impossible trying to keep an eye on the bills when the information is incorrect. Also, the water meter is outside in the road, so how can I monitor things? This hasn't happened before so I'm not sure what's going on at SES also the whole process of contacting SES and sorting this out has been very time consuming and I would like some form of compensation as I feel the people that took the call have behaved disparagingly towards me making out it is my fault when it is not.