Imagine Estate Agent
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Poor service
We were buying a house from someone who was using Imagine to sell their house. The communication from Imagine was poor, their sales progression team constantly told us that they didn't have to respond to our queries immediately as they had a 48 hour SLA - but then didn't respond to us in that window anyway! They never quite knew what was going on and couldn't be helpful at all. Found out later that they lied to us throughout the whole process. They constantly told us the vendor was 'actively searching' for houses and going to viewings - when the vendor decided to take their house off the market, they admitted to us that they never thought the sale would go through as the vendor didn't seem serious about looking. Waster 6 months of our lives waiting for the house to progress, which we could've saved if they'd been honest with us.