DCG Stores
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Extremely Disappointed
We were very disappointed in the futon mattress we received from DCG Stores. We ordered a dark rich mattress cover - it came with bright distracting white stitching - the pattern wasn't centered on the mattress - and the tufting wasn't even on the pattern... what really upset me was when I called the customer "disservice" number to talk with someone... the person who answered never gave his name - was never friendly and welcoming on the phone the entire time... I started off by mentioning a couple of positive things and then eased into some concerns... when I mentioned never seeing anything about the white stitching in writing or when examining pictures of the product, he said that "we take our pictures on an angle" - WOW, that's revealing... he also said that if I was concerned about the stitching that I should have asked ahead about it before ordering the product (like I knew to ask that questions - if I would have seen white stitching in a picture or read that their mattress only came with white stitching, I would have surely asked about it)... he also said that "we make thousands of mattress everyday - we can't change the color of the stitching for every mattress." He also mentioned that the material just comes off the roll however... those statements told me everything I needed to know... the company is all about profit and not about product quality. The unknown person then when on to say "just take a sharpie and color the stitching - people choose all sorts of colors to match those on the cover"... that also told me that others have expressed the same concerns... he would never connect me with a supervisor - when I suggested that they send another cover to put over the stitched cover, he said that "I'd be glad to order one for you"... I suggested a 50 - 50 deal - "absolutely not - you received exactly what you ordered!" I said that if I saw that mattress in a store, I would never have bought it... he was basically unfriendly and rude right to the end. I would never ever order anything from this company again and would suggest you don't either. I would check out The Futon Shop... afterwards, I found the same frame I ordered on that site for $132.24 less... also in watching a video on their mattresses, you might pay a bit more, but will definitely be receiving a quality product.