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WORST CUSTOMER SERVICE/DELIVERY - DON'T BUY HERE
I ordered and paid for worktop that was discontinued by the manufacture (Sheridan worktops). Received a confirmation of purchase message together with the delivery date, seemed all fine until two days before the worktop was due I received a message saying the worktop was no longer available. Since this was a 'statement' worktop, the whole kitchen was designed around it, so this was catastrophic news. Long story short Sheridan offered an alternative that was not going to work and BBK said "sorry not our fault". I have asked a discount on a similar product and they offered a 'free delivery instead' which I paid £25. After a number of conversations over the phone and emails, they agree to give an extra £25 discount on each worktop (each one was £270) and free delivery, not good enough but I had no other option as I was now under time constrain (kitchen fitter needed the worktop). When I though the ordeal was over, I got the news that delivery was to the curb - meaning, that I need to find two strong people to carry the worktop upstairs (I live on the first floor flat), and these two people need to be available when they 'decide' to show up - what a joke. How can you offer a delivery of a 3 meter worktop weighting over 100kg like that?? Same as saying, here is your washing machine, you sort it out! Totally unacceptable. I ended up having to pay someone to be here, so delivery wasn't really free. Product was ok, hence the 2 starts, but the service was terrible. I understand that problems happen but what you do to fix them is what really matters. DO NOT RECOMMEND.