The Oaks Veterinary Centre
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Our collie suffered a spinal stroke .we…
Our collie suffered a spinal stroke .we phoned the oaks and explained that he seemed to be paralysed and could not move out his bed the receptionist told us to bring him in at 3.30pm ( this was 9.30am) we repeated again that our dog wasn't refusing to move he couldn't and was gravly ill and we needed to see a vet ASAP the receptionist showed no compassion and simply repeated 3.30 is the soonest they could see him as they didn't have the staff !! We then wrapped him up in a blanket and carried him round and insisted he be seen .we were then seen by a vet named Samantha who to be fair was very nice he stayed for a few hours before we took him to the small animal hospital in Glasgow who were amazing loving and caring .he stayed for 5 days they were more than happy to except direct payment from our insurance company .unlike the oaks who insisted we pay 800 pounds the cost of there treatment after a lot of hassle they excepted part payment !! I would also say that we took our dog at 10am we were back at home at 11am and by 11.30 the oaks had submitted the claim to our insurance company certainly care more about money than the animals .also we have since found out that if you suspect your dog has had a spinal stroke you must seek medical help ASAP so if we had waited until 3.30pm my dog may never have recovered. The 3 stars are for the vet samantha who was pleasant and helpful .