Greggs
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Today 24/7/2026
Today 24/7/2026, I went to greggs store in preston St George’s centre. I wanted a motcha with no milk which I’ve been getting it from other Greggs stores for long time but I was surprised that a member of staff called Nathan and the manager refused to serve me with my usual coffee, I said please remove the cup when the machine start dropping the milk as I have milk allergies. The staff refused my order stating that they cannot do that, I explained to them that I’ve been getting it from other store in preston even in Manchester airport and that it is possible to remove the cup but the staff and the manager have refused answering they won’t do that another way “have it with milk or…..”. I’ve been using Greggs for a long time and never experienced what I experienced it today. I’m very upset and gutted. I went to the store next to preston market and got my usual coffee then went back to the store in St George centre to show them the coffee and said the only reason I came to this store is because the both other stores run out of caramel donuts. I usually get bottle of water, motcha with no milk and a caramel donuts. I don’t believe that was a professional approach towards a customer and I believe that goes against the company customer care policy. NOT A GOOD CUSTOMER EXPERIENCE NEEDS ADDRESSED