UNiDAYS
View company profile →
Utterly Disappointing – UNiDAYS Customer “Support” Makes a Bad Situation Worse
My recent interaction with UNiDAYS left me staggered by just how far a customer-service team can stray from the concept of “service”. I contacted them because my professional learning provider supplies proof of enrolment only through a secure online portal. UNiDAYS, however, demands the same information in a rigid, antiquated format they refuse to budge on. Enter Raghavendra, the representative assigned to my ticket. Rather than read my query—or apparently even glance at it—he replied with a boiler-plate email. When I pushed back, hoping for a modicum of flexibility or an alternative route, the same email arrived again. The sole difference? He’d changed the colour of the bullet points. That’s right: no new advice, no creative workaround—just a fresh lick of paint on exactly the same unhelpful text.*