Princess Cruises
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Have I made a mistake?
Really not sure that I have made a wise choice after reading these terrible reviews. It also worries me when companies do not respond to praise/criticism from the paying guests. i.e. I am so pleased... I'm sorry to hear you were disappointed etc. It smacks of we don't care about the customer but we do care about our shareholders and a big healthy profit. I am due to sail from Southampton in September and after booking a balcony decided to try and change to a deluxe balcony given the reduction in cost. It is now some £400 less than when I paid a year ago. Via my travel agent Cruise. Co UK I am told that I could upgrade but would have to pay the original price they advertised a year ago !!! Unbelievable and I can well see why only 1.7 rating on trustpilot. More than willing to report back if my cruise goes well on a more positive note but I have no expectations.