Travelocity
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I would give zero stars if I could
I would give zero stars if I could. $248.00 down the drain as they would not give me a refund. I tried to cancel a hotel reservation in early June. I ended up in a chat room for an hour. The "virtual" agent finally said they were contacting the hotel and would cancel the reservation. I told them I had an important appointment and needed to leave the chat but to email me a confirmation of cancellation. I realized this month I had not seen a refund on my credit card. I ended up back in a chat with a virtual agent and just then realized they did not follow through with the cancellation as requested. Apparently after I exited the chat, the agent response was "we've been disconnected; call back if we can help". It was nonsensical given my directive. The virtual agents are robots and cannot process any unexpected information. You would think they could do this even if i got off the chat. They have my email and could have used that or a phone call or a text to say they had not completed the cancellation. This would not happen if a human were on the line. They kept trying to blame the hotel and said they would not refund the money. Travelocity made the error. Will never use them again.