Community Utilities
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Useless
Useless, awful company. I found out 2 years into my tenancy that my account was in credit balance - so I requested a refund for the extra balance. I was told they couldn't refund me, because they had been estimating (!!) my readings the entire time and hadn't bothered to tell me the actuator which was supposed to be sending the meter reads had been broken the whole time. I asked them to sort it out and for months we went back and forth, with them claiming they were unable to contact the management of my building, despite me providing a number of contact details and having management get in touch with them. They have been charging me almost £70 a month for the heating of a small apartment, despite me never turning the heating on and using hot water infrequently. My building has now switched to another supplier and I have no idea what state my bill is in, and whether I'll get the money back I overpaid. When I contacted Community Utilities about this, they just essentially said 'the other company will sort this out'. DO NOT RENT AN APARTMENT IF THE ONLY OPTION FOR A UTILITY PROVIDER IS COMMUNITY UTILITIES. AVOID AT ALL COSTS.