Zoro
View company profile →
Great price. Arrived on-time. I was hesitant to order a $7,300 water heater on-line but everything worked out perfectly.
I had ordered several repair parts for my water heater from Zoro.com. When the unit finally failed for good, I went ahead and ordered a replacement (Rheem HE119-199) from Zoro. Based on the many negative reviews I was concerned that spending $7,300 with them may be risky but my past experiences had been excellent. After I placed my order (using my discount code for a further price reduction) I was disappointed to see no order confirmation emailed to me, even after 24 hours. I called and finally got through to their customer service. They found my order and promptly sent me an email to confirm. I did receive a freight tracking number on the email, but I could not get the carrier's site to recognize it. Fortunately, several days later the unit arrived. It was packaged in an original shipping crate from the manufacturer and arrived completely perfect. What surprised me the most was that the order was fulfilled through a national retailed that had it's name and inventory labels still on the crate. This national retailer was selling the exact same unit on their website for about 20% more money. My plumber installed the unit and it works great. I am very satisfied with my order from Zoro.com.