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Energy Ombudsman
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Ombudsman call EDF bandits to account
Ombudsman calls out EDF bandits Superb service on two complaints I have made this year about EDF, resulting in this cowboy energy company having to pay me compensation totalling £832. The Ombudsman's case handlers (Lynn and Neil) were incredibly determined in getting to the heart of the matters at hand and in fighting for justice in the consumer's corner against the bandits at EDF. EDF UK is a company which, from the CEO and C-suite execs, right down to its contact centre agents, does not give a sh*t about customer care and refuses to take accountability for its endemic billing and communication errors. The Ombudsman did a great job in calling this out and securing appropriate recompense.