TR
Travelocity
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Assured us the rental car facility would be open for business. Instead, we were given the business.
I booked an eight day rental car through Travelocity. Come to find out, we could not pick up the vehicle at the scheduled pick up location because the facility was closed. Instead of charging us for an extra day to pick up the vehicle from another location that was open (the day prior), Travelocity forced us to pick up the vehicle the following day, on Tuesday. Not only was this a major inconvenience, but we still had to pay for Monday's rental even though we could not pick up the vehicle on Monday, as originally booked. None of the customer service agents or supervisors I spoke with was willing to take ownership of the problem and correct it satisfactorily. Deplorable! I would never use Travelocity again.