Celebrity Cruises
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I had a room that had a huge sewer…
I had a room that had a huge sewer smell, a huge hole on the cabin floor where my wife twisted her ankle which she recently had a surgery, and the Air and Heater did not work. This went on for 5 days even after I notified guest services, the hotel Manager and guest relations as well as sent an email to corporate while on the cruise asking to speak to RODRIGO the Hotel director and never responded. Finally, I found RODRIGO HOTEL DIRECTOR in one of the ports and he finally came to see being that now he had no choice. Rodrigo told me he needed me out of the cabin the next day to fix everything that he needed 8 to 10 hours to fix the Hole and sewer smell and asked me to book the 12-hour tour which we never take, and I would get reimbursed, later I find out that he negated on the offer even after we spent $500 for the tour. And instead offered me a dinner for 2. I also found out these issues were going on with the cabin the previous cruise from the cabin person as well as the cabin Manager that also did nothing to fix the problem, and still Celebrity sold me the cabin instead of giving me a different room. These issues had been sent during the cruise in an email where I got zero response and also to the executives which I copied maybe 50 or so and NOT ONE RESPONDED. I also had my bag completely ruined on departure celebrity wrote a report and still has not paid for my luggage or damaged Items, they wrote their own report and gave me a copied, yet they denied ever getting that report.