customer

Feb 26, 2019

I was relieved the item arrived but...

I was relieved the item arrived at the destination, however, I was riddled with anxiety verging on a panic attack for most of the afternoon. The driver I was assured would arrive within 45 minutes, and granted, the company phoned to advise, the driver arrived an hour and 15 minutes late, totalling a waiting time of 2 hours. The package needed to arrive early afternoon so I was panicking it wouldn’t get there on time as it wa now about 3pm. I was assured the item would arrive around 5pm. At 6pm, there was no update and I couldn’t get through to anyone at the office to check where the driver was and what was happening. The answer phone said someone would call back (I’ve left 3 messages and over a week on, I still haven’t had a phone call). Now panicking that the driver had gone awol with a very important package, half an hour later, the tracking service was finally updated to say the package had been delivered an hour and a half before. To this day, I haven’t had any after care service apart from this review link!! Anyway! I wouldn’t use them again, unless I wanted to give myself a heart attack.