Energy Ombudsman
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The Energy Ombudsman did not read the evidence.
The Energy Ombudsman did not fully read the evidence I had submitted to them, with the result that their decision contained 2 factual mistakes. I submitted an appeal and they confirmed that mistakes had been made. Their response, which clearly accepted my appeal, was headed "Appeal Rejected". At the same time, they issued their "Final Decision", which was identical to their original decision and therefore still contained the factual errors. I complained about these 2 further errors. They agreed that the appeal document should have been labelled "Accepted", not "Rejected" but said there was nothing they could do about this. Regarding the decision, they said they were unable to update this, even though they accepted that it was wrong. A totally unprofessional service best described as a fiasco!