City Cruises
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Only after your money, don't bother.
We had a murder mystery cruise booked, when we arrived at our local train station to get to London we discovered there were no trains back home so we decided we couldn't go knowing we couldn't get home. Before our boat was even due to leave I made contact with City Cruises, spoke to one person who promised to call back, 2 hours later I followed up after no call back. I spoke to Peter who was 'trying his best' to get us on another experience, but we were going to have to pay another £85, after having already paid about £150 (it was a buy a gift experience that my husband had bought so don't know the full exact value). I spoke to buy a gift and they said that city cruises wouldn't release our original redeemed voucher to enable them to extend it for us. We gave them as much notice as we could, my voucher wasn't due to expire until December but they apparently had no other departures this year so because we couldn't do the experience before the expiration date they wouldn't rebook us, even though buy a gift were willing to extend our voucher. Just shows that they were only after the money, because now we've lost the original voucher value, as well as being asked to fork out another £85. Was so excited to do this experience but wouldn't ever book with city cruises again.