Leslie

Dec 10, 2019

I have been using CMH for the last 20…

I have been using CMH for the last 20 years or so for our trips to Maui. My family has been coming to Maui and staying at the same complex for the last 40 years. We started of as a young married couple, brought our children and are now bringing our grand daughters. I have always had great customer service from all persons involved with the company especially Tammy Sylva and her team. The Rez agents have always been helpful with my individual booking and any group bookings I have made over the years. On our last trip in Nov 2019 we did have some issues with the maintenance and housekeeping dept. Not really happy with their response to our concerns. I did voice that in my online review. With the condo's you do represent at the particular condo we use the Hale Kamaole I would like to see CMH go through those units once in a while to make sure things are working, that there is enough cutlery dishes and that appliances are in working order. It is very frustrating to come into a unit and find the toaster doesn't work or the ceiling fans are so slow that they don't create any sort of breeze to cool you down. The units are advertised as fully equip so they should be. It would be nice if at least housekeeping noticed oh there are only 2 beach towels or maybe this unit could use new bath towels. Maybe the owners do not come over very often or not at all so they do need to be aware of the condition of their units. Other than that I am very happy with CMH and will continue to use your services.