Schumacher Cargo Logistics
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Don't have confidence in this company, despite their logo
We moved from Southern California to France. We selected this company because we have friends who use them to ship cars overseas. We assumed the household/consumer division would be up to the same standards. How wrong we were! 1. The sales agent grossly underestimated the volume of our goods. Such that, on the second day of packing (which almost didn't happen), we had to prioritize our items so that those that might not fit would be left behind and sent on another container, whenever. A classic car was part of our shipment. 2. Due to the Covid-19 virus and flights cancelling toward the end of March 2020, we had reschedule our move up by one week. At first Schumacher said they couldn't change our packing dates. When I called back asking for a refund because I found another company, suddenly they promised to be there Monday AND Tuesday to pack and load. Okay, I agreed. 3. Monday, a packing crew shows up at 10 am and leaves at 4: 30 p.m. Less than half the job was done and saying they won't be back Tuesday, "maybe" another crew. 4. Monday evening we get a call saying they can't finish packing until Thursday or Friday. Our flight out of the country was Thursday. The house was sold. We had to turn over keys on Thursday so the house could be tented for termites that Friday. Schumacher's response: ask your landlord for an extension. What? No. Two hours of arguing and a nervous breakdown later, they honored their promise and finished packing on Tuesday. 5. The container arrived as promised on May 19, everything inside, though packed by 3-year-olds with every box labeled "ornaments" or "kithes stuffs." 6. Mid June, still no customs documents for the car, which included my original California title in my name only. 7. Agent in Paris with AGS: Oh it got lost in the mail. 8. We call customs. After the guy laughed for 5 minutes, he said we don't mail documents. We give them to the AGS agent. 9. Many phone calls and emails later, we get a replacement customs document in a name that doesn't exist. My original title is gone. I only have the photocopies. 10. It's late July; the AGS agent has blamed the post office, her broker in FOS and now it's the fault of the custom's agent who made a "typo" on the name. Note: My name and the invented name on the replacement customs document aren't even close. The initials don't even match. 11. It's almost August, said customs agent is probably on vacation. 12. The saga continues. We finally get a photocopy of the original customs document which has a different, incorrect name on it. I'm posting this now to save other people the frustration and anger that we are experiencing.