Energy Ombudsman
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Energy Ombudsman Helps the Little Man - But It Doesn't Work Out!
12/02/2025: - Update to the below review It turns out that my experience with the Ombudsman Service was too good to be true. The company I was in conflict with Octopus did not fully comply with the Ombudsman's decision and I queried it with Octopus. They fobbed me off as they have been doing for 2 years, and so I went back to the Ombudsman, who told me to try to resolve things with Octopus and then wait 8 weeks to take out a new complaint if nothing is resolved. It would be less stressful and simpler to switch to a new provider for Gas and Electric services than go through all of this again... ------------------------------------------------------------- 17/12/2024: - The ombudsman provides an invaluable service providing they remain impartial and don't become an extension of the company that is being investigated. Often times, I have heard of such ombudsman services always coming down on the side of the big company against the little man. This was not the case in my dispute and I am very happy with the outcome. I think large companies should be made to pay much larger compensation costs for their poor service, to stop them repeating the same things time after time. Most compensation payments made by them is a mere drop in the ocean and does not affect their business at all, and so they will go along the same route to provide bad service, knowing that the Ombudsman Service won't penalise them too much if they are found to be negligent. The Ombudsman Service is a good mediation service to resolve issues in a timely manner when the customer cannot get through to large company bureaucracies, but I think the penalties could go further to prevent some of these arguments. The company I am in conflict with is Octopus Energy...