Designer Exchange UK
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CUSTOMER SERVICE ISSUE ONLY
CUSTOMER SERVICE ISSUE ONLY Guys can you please work on the customer service instore, you made a huge effort to move under one roof and have a mega store that looks quite reasonable... the service should match. I understand that in truth this isn't luxury shopping but it isn't budget shopping either. Constantly having 1 person doing multiple jobs helping 5 customers is just uncouth, not to mention the "selling station" you have a Content Creator struggling to price items that people are selling, not much product knowledge (calling Etoupe beige (advised by another member of staff). He had to beg for support to which a woman came over who ignored everyone previously to complete a pre authorised quote from the online store (this customer actually cut the queue!, when confronted by another customer about this the staff said nothing & the queue jumper was rude!). What is happening? what was the point of this new store if you are continuing with the old out dated sales model? please try to bring the service level to acceptable, hire a brand image consultant or just a real customer service manager to train all staff on the sales floor, have real staff allocation on the tills and selling station... it's 2026 sort it out!!!