LifeStance Health
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Completely ignored
We like our therapist and that’s the only reason I’m giving any stars. I sent multiple messages to the office manager requesting they consider removing the lobby’s air fresheners. I explained the many detrimental health issues associated with their use. She has not acknowledged me. I printed out studies supporting the removal of these fresheners and our therapist handed this information to the office manager. She still didn’t respond. The front desk staff told me the issue not theirs. I messaged through the patient portal and have not been acknowledged. Each week, I bring my son with epilepsy and cerebral palsy into an environment that is neuro toxic. Lifestance continues to ignore my health concerns. Only a few days ago, the therapist asked the staff to remove the air fresheners, for which I am thankful, but the fact that the office manager and the patient portal readers have completely ignored my legitimate attempts at communication is wrong. They seem efficient in sending me reminders to pay them, but can’t seem to engage in a conversation with me.