Dixons Estate Agents
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I currently rent with Dixons (hopefully…
I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017. Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job? Sadly not. The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again. There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems. Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient. I am afraid it isn't. Then lets talk about the fees for this absolutely rubbish service. To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know. Do not rent with Dixons. They are the worst agency out there.