Travelocity
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DO NOT TRUST TRAVELOCITY...THEY'LL LEAVE YOU STRANDED EVEN AFTER YOU'VE PAID
You guys are the worst...and have no business helping people book hotels. I booked a Hotel through Travelocity for Thurs- Mon (May 17-May 21). Reservation was for the Freemount hotel in Vegas. Travelocity made the reservation and charged my debit card approximately $630 for the stay. I get to the hotel, and surprisingly they have NO record of any reservation and tell me that I need to contact travelocity. So I call travelocity, and long story short, they end up telling me that the Freemount hotel has no available rooms for those nights. Completely shocked, I explain that the $630 has already been debited from my account. To which they explain "don't worry were going to refund that money"I ask "when?"... and they tell me IN A WEEK. I explain that I'M ALREADY IN VEGAS AND NEED A HOTEL. To which they say that they will find me another hotel nearby with the same availability. After being placed on hold for NEARLY 30 MINUTES, They tell me they found a nearby hotel with availability. And that the total will be $730. So I ask if the original $630 I ALREADY PAID will be used to credit it and they say "no". So I had to pay AN ADDITIONAL $730!!! I explain that I DON' T JUST HAVE ANOTHER $730 DOLLARS lying around in my checking account, I already spent $630 on my original reservation. They didn't care and pretty much told me that I had to wait for a week to get that 630 back . They kept assuring me that I would be refunded the $630 ..to which I would reply "Yes, BUT IN A WEEK... I'M ALREADY IN VEGAS. I NEED A HOTEL NOW!". Long story short, the answer I got was well "this is your only option right now. Do you want the hotel or not?" I had to pull money from my savings just to get the hotel. I ended up paying nearly $1,300 dollars in one day. They literally almost made me homeless for the weekend. How are you going to charge someone $630...and THEN tell them after..."Oh by the way....we don't have that product available..." Horrible and completely unreliable company. If I had the time and resources I would take this further...but quite frankly its not worth it to me. I would just like to spread this story so everyone knows not to trust them. I have no problem with clarifying further if anyone has any questions. BTW....I spoke with multiple travelocity reps...and every one of them conveyed a complete lack of caring.