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Hi all I did not want to do this but I…
Hi all I did not want to do this but I have had enough!! I joined them in 2015 believing they were a good company but became involved in a to and fro over billing which took ages to resolve but I gave them a chance and for a while it seemed ok. Until the last 12months when my bills were all over the place and then bills were estimated when I have smart meters, made contact via email received sporadic and unhelpful responses asking me to send readings after being told all was fine and they were receiving them! I heard nothing and then discovered I owed them money over £200 on one bill! I contacted them again saying that this could not be right and I wanted a complete breakdown as proof, nothing! I then couldn't access my Gas bills online and this went on for months, again I contacted them and the person I spoke to didn't even know I had had smart meters installed 12 months before! Then recently I had lost it completely and filed a complaint! That was almost 2 months ago and I have heard nothing. I then also noticed that the initial debt they said I owed on the electricity had doubled to over £500 which couldn't possibly be right based on my usage and the amount I pay each month on direct debit which always paid on time and regularly. I feel extremely let down by them and have just today taken the decision to leave them. I don't know what is going wrong and I hope they can rectify this as I don't want to add to their troubles but all this has just worn me out. Very very sad to have endured all this and trying to give them a chance. Harry Brannigan.