EU
Eurocell plc
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Was served by Andy today who did not…
Was served by Andy today who did not know how to use the till, did not have his glasses on. He was rude about the other members of the team in front of customers. Due to the fact he was slow and did not know how to do a refund he served the other customers leaving me waiting. I left the counter and went into the yard. I was greeted by James who could have not been more helpful and understanding. He turned around a bad experience into a positive experience. The joke was that Andy asked whose pickup was blocking him in, I replied mine but you will have to wait!!!!