Minster Law
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If I could give zero stars I would
Complete sham of a company! They were provided as my legal cover on car insurance, and have been a complete waste of money. Over a year ago I was injured in a car accident which wasn't my fault. On the initial call with Minster the adviser was very "boys will be boys" when I stated that the driver crashed into me whilst playing on their phone with their passenger. They then lost most of the notes from that call and I had to have another very lengthy call regarding my numerous injuries. They cancelled the physio appointments I was referred to by my insurer, it then took six months to arrange a five minute doctor's appointment, where I was referred back to physio and to a specialist. I had to travel over an hour each way into a different county, take the day off of work, and pay extortionate parking fees and was told that I wasn't eligible for any expenses, even though they sent me an expenses form to complete. This was over six months ago, and I haven't been able to speak to anyone to arrange this. This was also the last time anyone was available to take my call. They seemed to lose all evidence provided including dash cam footage, cctv footage, and witness information and statements, telling me that I would need to go to court as it was my word against theirs, then backtracked when I pointed out that I'd happily go to court considering the evidence I had provided. My injuries still affect my life over a year later almost daily. The communication is absolutely awful. No one is ever available to talk to, and most emails are automated, on the very rare occasion that you get an actual reply they never respond to your email or any of your requests, just acknowledge that it's been "a while" and apologise for how busy they are. Over a year later I have absolutely no idea what is happening or where I stand with anything. My online account and case tracker has never been updated despite numerous requests. Having given up several months ago, I asked how I go about getting whatever pay out I'm owed so that I can seek private care, no one has responded. I've attempted to escalate a complaint a few times and get no response. SHOUT OUT TO WHOEVER RESPONDED BELOW USING MY FIRST NAME WHEN I DIDN'T GIVE IT FOR PRIVACY REASONS, THEREFORE BREAKING GDPR. FURTHER PROOF OF JUST WHAT A SHAM LEGAL FIRM IT IS.