OFFICE
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Shoes incorrectly packaged causing damage
Ordered a pair of Birkenstocks as a gift, wrong size arrived - had to pay to return myself and reorder. Second pair arrived completely unwrapped with the tissue paper just at the bottom of the box, meaning the leather was all scratched up. I asked for a discount as I didn’t want to return AGAIN which was denied and I was told I’d need to return and reorder, for a third time. There was nothing wrong with the shoes other than the aesthetic of the leather, why would I risk them being sent back and destroyed when they could have just given me some money off a higher end product? Office customer practices has absolutely gone to the dogs. Also takes WEEKS for an order to arrive and even longer for a return and refund.