Zoomo
View company profile →
Horrible service in the Edinburgh store…
Horrible service in the Edinburgh store never answers the phone which isn’t good because people have questions. Customer service to existing customers is very poor, the staff just don’t care and leave you hanging, communication with bike repairs is just terrible, they always say they will send a text and you never get one, they claim that there are 2 of them and they busy. i don’t think this is an acceptable response, if you can’t mange then you need to hire another person. The staff are in general unprofessional, rude and just unhelpful. When you want to return a bike, there is no appointments for around a week-two weeks to rip people more.