Mitsis Hotels
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Lovely staff but let down by lack of food and general amenities. Not 5 star.
My husband and I spent five days / six nights at the Mitsis Summer Palace in Kos. We stayed in a Junior Suite with a private pool. The room was clean, came with a well stocked minibar and we chose to split our time between the beach, multiple pools at the hotel and the pool in our room. The staff were helpful, if had have the time but that’s where the good experience ends. The negatives: 1. Watered down drinks in most restaurants and bars. Ask for no ice! 2. Main panorama restaurant has really poor food and no signage but there is staff available to help. If you’re arriving at night, grab something at the airport to tide you over until the morning. 3. You can only book the restaurants at the hotel once a week. The hotel website lists many restaurants but there are actually five that offer HOT food or evening meals: - Main panorama restaurant: No booking required but very poor food quality. - The Med a la carte Mediterranean (same as Brunch at the med and Med pool bar): Mediterranean and require booking but you can only book one restaurant per week. These are all the same restaurant but renamed to dupe visitors, in my opinion. - Al Fresco (serving a small breakfast menu). Also require booking. - Dusk restaurant bar: Japanese and require booking - Den a la carte barbecue: BBQ your own food with a hot plate on the table. Also require booking. - Zia Snack (no hot food), Nissorin Main Bar (in the lobby area), Med Pool Bar, Nautilus Pool Bar and Baywatch Beach Bar do not offer any foods. Not all of these offer the same level of drinks. 4. Baywatch beach bar: Only offers basic alcohol and soft drinks. No cocktails/mocktails/coffees etc (I asked on multiple occasions!). 5. Zia snack bar: Only offered sandwiches wrapped in cling film, two fruit bowl options and two salad bowl options. This was the case during our stay from Saturday-Tuesday. Looks like they were made at home and not what you would expect at a 5* resort. 6. There’s not realllllly any hot food available for lunch. Just a lot of sandwiches and stone baked pizza. Pizza is lovely and you can see the chef puts a lot of love into it but it’s not sustainable for five days straight. That’s quite disappointing in my opinion. Additionally, we were only offered ice cream during 2.30-3.30PM. There were three tubs of walls ice cream and when it was finished, no more was available. Again, not 5* service. 7. There are no irons available at the hotel in your rooms, even to use for a short period. Bring a steamer for your clothes, be prepared to pay for the pressing service or forgo ironed clothes. Not a five star experience. Although the staff are well intentioned, Mitsis Summer Palace has a long way to go before it can complete in the 5* category. I would consider this to be an average 3*. If you’d like to spend your well earned money on an all inclusive resort, I would look elsewhere.