KLM Royal Dutch Airlines
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No refund after nearly 4 weeks
I cancelled my flight booking and was assured that I would receive a full refund. I had an initial conversation with their representative who confirmed that my money would be returned. However, after waiting for three weeks, there's no indication of any refund. It's unfortunate that KLM doesn't seem to be proactive in addressing this issue. The situation gives an impression that the company is indifferent to returning customer's money once they've sold a ticket. Consider the cumulative interest if they withhold refunds from thousands of customers worldwide for a month. It raises a suspicion that the company may be using these unreimbursed funds to support their own financial investments. I am extremely dissatisfied with KLM's service, and I am determined to not use their services in the future. I won't even consider visiting their website, let alone making a purchase.