MA
Malmaison Hotels
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Poor customer service
It says on their website in large text that they'll beat any price. They couldn't beat booking.com on their website, so I rang them to ask, and they couldn't beat it there either. I then emailed and was told that they DO beat all other sites and they gave me a price that beat booking by a fiver - which is great, however, I had to check their website, call, post to Twitter, email, email again before I got a smarmy reply that just beat booking - seems like false advertising to me.