No excuses

Apr 26, 2022

Terrible shipping process and practices.

The company makes a good product, but they are not upfront about how long it takes to ship. Instead, they make excuses after the fact when you're wondering where your product is. I paid $25 for overnight, last Thursday. It's Monday at 4pm and I have no product yet. When I emailed them, I got excuse after excuse and was told the delays are explained in their shipping information and FAQ's. Even after I explained that any information pertinent to a purchase should be on the purchase page, I still got excuses. They're killing their reputation by not being upfront with people who support their business. It's not very bright.