OC
Oceania Cruises
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Very poor service in obtaining a refund…
Very poor service in obtaining a refund for my cruise cancelled on 25 April. Oceania stated that it would take 90 days for a refund, much longer than the 14 days required by law and the 90 days passed on 24 July and the money has still not been paid back to ROL, my booking agent, for them to pass on to me. I received an email on 17 July stating that the refund had been processed and would be with ROL"within a few days". 2 weeks later and this has not happened and all my emails to them have remained unanswered. This is appalling customer service and Oceania has gone from being my favourite cruise line to one I would never recommend or use again.