Universal Medical ID
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US Company Selling in UK, Who Knew...
I bought a medical ID bracelet 9 months ago and the pin to fasten the clasp to has come out. The bracelet is now useless. I contact the company and they said I should have taken out the extended warranty. I really did not think that I would need extended warranty on such an item. Well apparently, I did as the company said that there was nothing I they could do, despite it not being fit for purpose. When I insisted on speaking to a supervisor, I was advised to contact the manufactures, an American company, who are responsible. On the UK website there is no indication that you are ordering goods from the US, or I never would have bought the bracelet in the first place. The UK supervisor gave me the email address of the US branch, and their response basically said you should have bought the extended warranty. There seems to be a theme here, anyway they also said tough but if I wanted to buy another one, they would give me a 10% discount. Well, I guess I could waste another £45.00 plus extended warranty, because I like to buy goods that are not fit for purpose. PS Universal Medical there was no accidental damage, as you indicate in your email response to me, it is just poor manufacturing on your part which would appear you know about as everyone I spoke to was pushing the fact that I should have bought the extended warranty.