Health and Care
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I returned the phone as my husband
I returned the phone as my husband, who has a central tremor, couldn’t use it. They said it was not acceptable as they couldn’t resell it due to the condition it was in. They showed me a picture of a white substance around a button and scratch marks around the backing. We could not open the back off the phone without using a small flat screwdriver. They said had to pay £4 for postal back to me. I have asked 3 times, via email for details of how to pay and have had no response whatsoever. They still have the phone and l am still waiting on how to get it back. Not happy. I wish I had taken photo of phone before l sent it back. Nothing wrong with phone, just the company. Still received nothing, not in junk mail either. Wonder what email address they are using. I want the phone back.