TicketSellers
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Experience turned around by good customer service
I am amending this review to reflect my customer service experience. I still would like to warn individuals about the high (about 10%) hidden fees that will not be refunded even when an event is cancelled. Also wanted to remind people to always check the terms and conditions. Especially if you are spending a fair bit of money. I think TicketSellers has been investing in their customer service team, having had awful reviews in the past - so credit where credit is due. I still feel that as only 1% (digitaljournal.com, 2020) of people read the terms and conditions, that TicketSellers would benefit from a bit more transparency regarding the ‘hidden fees’ because expecting a customer to phone in (the number looks like it charges for calls, too) to find out what the hidden fees would be, just feels a bit deceptive and pretty unrealistic. Despite still feeling that the way TicketSellers operates needs to improve - even if they describe it as “standard practice” - I’m not sure such high hidden fees really are standard. Previously I have had an event cancellation and was refunded in full - so I know that in this unlikely situation where an event is cancelled it is possible to not be charged. Thank you TicketSellers for investing in your customer service - after speaking with a few members of your team I want to show my appreciation for your attentiveness to your job and resolving this matter.