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They are never truly available 24/7
They are never truly available 24/7. Not once out of 6+ chats have I ever ever gotten an actual person. I don’t think anyone is available 8pm -6am or 7 am is when they usually get back to me. And this is every single time and actually while I’m doing this I am holding to hear from anyone again in a chat and it has been so far 11 minutes and I’m doing this at 8:49 PM on a Friday night. I absolutely hate being misled and never receiving service and until after 6+ hours later, I feel that their customer service and advertising that their chat is available all hours. Every hour of every day is a lie and I’m always helpless and at the mercy of their standard business hours. Which is quite the contrary to what they advertise to us. It’s frustrating and it’s really terrible to mislead. And it just messes with me so badly because it’s not fair and it’s not right I hate their chat service because it’s not even really a chat service not when you can never actually chat with a real person. Still waiting it’s been 15 minutes now. And again this has been in every chat I’ve ever had which they’re over like six of them at least six at a minimum to where I’ve never been able to get someone after hours & hours. I’ve even screen recorded before.