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I am disappointed with a service…
I am disappointed with a service provided on flight UL503 on 30 October 2022. Our family, myself, my wife, and two our kids have been seated on seats 21D, 21E, 21G, and 21F. Our kids have been seated on 21G, and 21F. When breakfast/lunch serving started, first have been served all kids except our ones. Our kids have been ignored by Cabin Crew, who was serving right hand aisle (i.e. seats 21G, and 21F). When I saw, that right hand aisle cabin crew started to serve adults, I drew the attention of the cabin crew serving the left hand side aisle, that my kids have been ignored. Left hand side aisle cabin crew served my kids immediately. When cabin crew started to serve beverages, my kids again have been ignored by Cabin Crew, who was serving right hand aisle. Then I stand and draw their attention, why they continue ignoring my kids, and serve only rows in front and behind us. They apologies and served my kids with a beverages. Such attitude is unacceptable. Staff on flight UL503 on 30 October 2022 has been unpleased, unpolite, inattentive, careless. Another issue was with In-Flight Entertainment System. Seats 21D, 21E had non-functioning IFE system. I informed about that Cabin Crew several times, they only restarted screens, what doesn’t solve the problem. I said to the Cabin Crew that this action doesn’t help, as I did it many times, and monitors still do not functioning as it should be. They promise to restart IFE on whole 21 row from their side. However it never happened, as well as their promises to relocate us on the seats with working IFE system, as per cabin crew information, they had an empty seats available on that flight. So we got 11 hours flight watching on the company logo in front of us. I couldn’t expect such attitude from the cabin crew.