TUI Cruises
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Customer services unhelpful
Customer services the only way you can get to speak to anyone on the phone is to pretend that you are booking a fresh holiday. If you select on the options that you are an existing customer you just get cut off. If you send questions by email you only get part answers at best or they brush it off or ignore that part of the email. It does not matter how clear you make the question you don't get a clear answer. This is done so you can't work out your own on shore time in advance of the holiday as you don't know exactly where the boat is docking and for how long. Due to lack of cooperation I have asked to cancel holiday and a full refund but no joy so I will never book with Tui again as I like to do my own thing which I clearly cannot plan to arrange with Tui.