Lyca Mobile USA
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Lycamobile Suspended My Family’s Lines for No Reason – 10 Days Without Service!
I initially gave a five-star rating when I transferred four lines—mine and my family’s—from T-Mobile to Lycamobile. However, I now regretfully rate them with one star, and if I could give zero, I would. Since the transfer, Lycamobile has suspended all four lines, falsely claiming that I attempted to recharge using the same credit card unnecessarily. In reality, I never manually recharged—the plan renews automatically every month. Their system mistakenly flagged a fraudulent financial attempt, despite the fact that all four lines were prepaid in advance, and my credit card was already added as a continuous payment method. Because of this flawed system, they shut down all four lines, leaving me completely unable to communicate with my wife and children—and vice versa. It has now been 17 days of endless calls to customer service and multiple emails, to which they falsely claim they will respond within 24 to 48 hours—yet 17 days have passed, and they are still holding my lines hostage, lines I have used for the past eight years. To make matters worse, their latest ridiculous email requests an ID for my children, even though my children do not have any IDs in the first place!