Santander Consumer USA
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WORST BANKING EXPERIENCE
This has to be the absolute WORST banking experience I’ve ever had to deal with. My vehicle had been totaled and they have been insanely difficult on getting my insurance the information needed to pay off the loan. Finally after weeks of no response from Santander my insurance finally gets the paperwork they need and issue the check to pay it off. But now I’m stuck in limbo waiting for anyone competent enough apply the check towards my account. Now I’m stuck paying money towards a totaled car every month until someone can fix this. I have had my autopay setup and they gladly pulled the money from my account but then tell me that I’m past due. So now I’m losing money on this car and this bank is going to ruin my credit because they can’t properly post the money I paid ON TIME to my account. Their customer service is little to no help at all. The website is horrible and provides very minimal information. I would avoid having to do business with this bank at all costs !