Economy Energy
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Nightmare Economy Energy
Same experience here of this shambles of a company, as everyone else has had! Gas & Elec accounts in credit for over 12 months, and no refund given despite requesting this. Fobbed off on the phone by being told that accounts are reviewed at the end of the month and if a credit is owed, then it will be sent out, only to find that they then wildly over estimate your next bill to avoid having to refund you! They ignore the customer supplied meter readings to their own advantage - they're only interested in hiking up your DD cost and keeping your growing credit balance in their account! I wanted to leave back in Sept but would have been hammered with a £50 exit fee for gas & elec. I heard they were going bust just before Christmas - nightmare company to try to deal with. Unfortunately I couldn't leave a zero rating. Just biding my time till I can claim the credit from OVO/Ofgem and switch supplier finally.