Carolina Cabin Rentals
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Refunds
I have had a HORRIBLE experience with this company. I was extremely excited for the first time renting a cabin, we drove 6 hours one way each just to look at these cabins and in person they are beautiful so we booked. Three days after we booked the Covid pandemic hit and I lost my job. I immediately cancelled and did everything I was suppose to after shelling out over 2000 dollars for this event. I was told that I can get 50 percent back. My next question is how do I get my other half back or are there options to reschedule, push the date back, anything. Something. The answer I received from an employee is "it already went to the owners and they dont give money back". My response is, " I am not cancelling because i changed my mind I had no way of knowing about this virus and losing my job" the employees response was "well I can read you the section of the contract where it says where the money goes". I was floored. I never take the time to write reviews, but I am so extremely disappointed in the service of this company. Never again will I even consider using this company or anything affiliated with this company. A 1000 dollars out and absolutely no room to schedule at another time. PLEASE when you book make sure you are 100 percent sure this is what you want because if its not you will be left out a serious amount of money!!!